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FAQ

  • Where can I use the FinTier credit card?

    Use your FinTier credit card to shop online, to shop in stores worldwide and to withdraw cash instantly at 1.3 million ATMs worldwide.

  • Can I add funds to my FinTier account using a card or bank account that doesn’t belong to me?

    You can only make deposits into your FinTier account if the payment method you are using is in your name. This means that you cannot add funds to your accounts from a bank account that doesn’t belong to you.

  • Who can I send money to with FinTier?

    Anyone who has a valid email money can receive money via FinTier. However, they will need to have a FinTier account in order to collect their funds. If you send money to anyone who doesn’t have a FinTier account, they’ll receive an email notifying them of the transfer and providing them with instructions on how to download the app and collect their money.

  • How do you protect my sensitive financial data?

    Privacy and security is the highest priority at FinTier. Our holistic strategy is similar to those used by banks and includes strict employee policies, encrypted data and state-of-art guarded storage facilities. We have a fundamental approach to engineering that starts with security at the core and then adds in features and functionality.

  • What personal data do you collect and what do you do with it?

    FinTier maintains strict standards when we work with personal information. The information we collect when you sign up for our app allows us to provide customer support, assist you in the use of the app and determine what coverage we can offer you. We may also use your personal information to contact you about important notices, such as changes to our terms, conditions and policies. We will never disclose your personal information without your consent.

  • What happens if I lose my phone?

    We strongly recommend that you secure all your mobile devices with a passcode whether you have FinTier or not. A passcode on your device is the first line of defense to protect your personal information. In the unfortunate situation where your phone is lost or stolen, we recommend you reset your passcode by contacting our customer support.

  • How do you protect me from fraud?

    We take fraud very seriously and have many measures in place to safeguard against fraud. With FinTier, you can expect all of the anti-fraud measures that you would expect to see, like KYC and AML, plus a few extra that grow out of our DNA as an innovative tech company.

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